1. Who is responsible
PasuyoBuddy, Metro Manila, Philippines, is the personal information controller for the apps.
Data Protection Officer: pasuyolabs@gmail.com. Contact this address for any privacy question or request.
2. What we collect
From customers
- Account: name, email address, mobile number, password (stored encrypted, we cannot see it).
- Bookings: pickup and drop-off addresses and map pins, receiver names and phone numbers, item notes, COD and Pabili amounts, tips, ratings and comments.
- Verification (only for COD and Pabili): photo of a valid ID and a selfie.
- Proof of delivery: photos taken by the Rider and the receiver's name.
- Wallet: your PasuyoBuddy Wallet top-ups, booking payments, tips and refunds.
From riders
- Account and profile: name, email, mobile number, profile photo, vehicle type and plate number.
- Documents: driver's license, OR/CR, NBI clearance, letter of intent and other documents we ask for.
- Location: your phone's location while you are online or on a job. We do not track location when you are offline.
- Wallet: top-ups, commissions, earnings, promos, and the payout details you give for cash-outs.
- Device and promo checks: a random device ID created by the app, and your invite code, to stop duplicate accounts and promo abuse.
From everyone
- Notifications: a notification token if you allow notifications.
- Technical data: app version, error logs and basic records our service providers keep to run and secure the service.
- Messages and reports you send to us or through the app.
We do not collect your card or GCash login details. Online payments are handled by our payment partner.
3. Why we use it
- To create and secure your account, including sending email codes for sign-up and password reset.
- To match bookings with Riders, calculate fares and routes, show live tracking and complete deliveries.
- To verify identities and Rider documents, and keep the platform safe from fraud.
- To handle payments, wallets, commissions, cash-outs and promos, and to keep accounting and tax records.
- To handle ratings, reports, complaints and disputes.
- To send service messages and job alerts.
- To improve the apps and follow the law, including requests from government authorities when legally required.
We use your information because it is needed to provide the service you signed up for (contract), to meet legal obligations, for our legitimate interest in safety and fraud prevention, and, where needed, with your consent (such as location and notifications, which you can turn off in your phone settings).
5. How we protect it
- Data is sent over encrypted connections (HTTPS).
- Database rules let each person see only their own records.
- Rider documents and ID photos are kept in private storage. Only the Rider's profile photo is shown to Customers.
- Passwords are encrypted, and staff accounts have limited roles.
No system is 100% secure. If a personal data breach happens that may cause you serious harm, we will notify you and the National Privacy Commission as the law requires.
6. How long we keep it
- Account data: while your account is active.
- Booking, payment and wallet records: up to 10 years, as needed for tax, accounting and legal requirements, even after you close your account.
- ID and Rider documents: while the account is active, then deleted or anonymized within 1 year after the account is closed, unless needed for an open dispute or a legal requirement.
- Live location: used during the booking. The delivery route records are kept with the booking.
7. Your rights
Under the Data Privacy Act, you have the right to:
- be informed of how your data is used;
- access your data and get a copy of it;
- correct wrong or outdated data (you can edit most details in the app);
- object to processing, or withdraw consent where we rely on consent;
- ask us to delete or block your data;
- data portability;
- be compensated for damages from wrongful processing;
- file a complaint with the National Privacy Commission.
Deleting your account
Email pasuyolabs@gmail.com from the email address of your account, with the subject "Delete my account". We will confirm and delete or anonymize your data within 30 days, except records we must keep by law (section 6). Riders must cash out or settle any wallet balance first. Top-up load and promo load are not refundable.
8. Age limit
PasuyoBuddy is only for people 18 years old and above. We do not knowingly collect data from minors. If you believe a minor created an account, contact us and we will delete it.
9. Changes to this policy
We may update this policy. The date at the top shows the latest version, and we will tell you in the app about important changes.
Questions or requests? Email our Data Protection Officer at pasuyolabs@gmail.com.